Privacy Policy

1. Introduction

dhiurl ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our database training platform and educational programs.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Enroll in training courses or programs
• Contact us for support or consultation
• Subscribe to our newsletter or communications
• Participate in surveys or feedback forms
• Apply for team or enterprise licenses

This information may include: name, email address, phone number, mailing address, payment information, company name, job title, and professional background.

Usage Information

We automatically collect certain information about your device and how you interact with our platform, including:

• Browser type and version
• Operating system
• IP address and location data
• Pages visited and time spent on pages
• Course progress and completion rates
• Lab exercises and query submissions
• Clickstream data and navigation patterns

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. For detailed information about our use of cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our training services
• Processing enrollments and payments
• Personalizing your learning experience
• Tracking course progress and issuing certifications
• Communicating with you about courses, updates, and support
• Sending promotional materials and marketing communications (with your consent)
• Improving our platform and developing new features
• Analyzing usage patterns and platform performance
• Detecting and preventing fraud or security issues
• Complying with legal obligations
• Responding to your inquiries and providing customer support

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract Performance: Processing is necessary to fulfill our contractual obligations to provide training services
• Consent: You have given explicit consent for specific processing activities
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services
• Legal Compliance: Processing is required to comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We engage third-party companies and individuals to perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers have access to your personal information only to perform specific tasks and are obligated to protect your information.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

Protection of Rights

We may disclose information when we believe it is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.

With Your Consent

We may share your information for any other purpose with your explicit consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information: Retained for the duration of your account plus 7 years for legal and accounting purposes
• Course progress data: Retained for the lifetime of your account
• Payment information: Retained for 7 years to comply with financial regulations
• Marketing communications: Until you unsubscribe or request deletion
• Usage logs: Typically retained for 24 months

When we no longer need your information, we will securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure backup and disaster recovery procedures
• Monitoring for suspicious activities

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

Correction

You have the right to request correction of inaccurate or incomplete personal information.

Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business purposes).

Objection and Restriction

You have the right to object to or request restriction of certain processing activities.

Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time.

Opt-Out of Marketing

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise these rights, please contact us at privacy@dhiurl.com. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal data from the EEA to other countries, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links and Services

Our platform may contain links to third-party websites, applications, and services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights, please contact us at privacy@dhiurl.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

dhiurl
1331 Gardenia Dr
Houston, TX 77018
Email: privacy@dhiurl.com
Phone: +1 929 584 2703